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Know Your Rights on juan163

These legal terms set out what you can expect from us and what we ask of you when you access juan163, where local law permits.

Account TermsPrivacy PolicyCookie UseData RightsContact Paths
juan163 Know Your Rights on juan163
CONTACT OUR TEAM

Reach Us for Any Legal Query

Any question about your rights, data access requests, or account-level legal concerns can be sent directly to our support team. We handle legal enquiries separately from general gameplay questions to make sure they reach the right desk without delay. Whether you are writing from Manila or Baguio, the same contact paths apply.

Live Chat Open the chat widget from your account dashboard to raise a data or terms query. We route legal topics to a dedicated queue so responses stay on point.
Email Support Send detailed data-access requests or policy concerns to our support email address. Include your registered account name and the nature of the request for faster handling.
Account Help Centre The Help Centre in your account settings lists all policy documents, your current data-consent status, and the form to submit a formal data correction or deletion request.
DATA AND SECURITY

How We Protect and Handle Your Information

Account security and data integrity are the practical side of our legal commitments. Every page on juan163 runs over an encrypted connection. Your payment details — whether linked to GCash, Maya, or InstaPay — are never stored on our servers in raw form; they pass through the payment rail's own secure environment and we receive only the confirmation reference. Account access uses an OTP step tied to your registered mobile number, so a password alone is not enough to open a session. We keep clear records of which data we hold, why we hold it, and when it is scheduled for deletion.

Encrypted Connections

Every page and API call uses SSL encryption. Your login credentials, OTP codes, and payment confirmations travel through a secured channel at all times.

Payment Data Handling

Raw GCash, Maya and InstaPay account numbers are never stored by us. The e-wallet rails handle payment-side data; we only keep the transaction reference and status.

Retention Schedule

We hold your account and transaction data for the period required by applicable rules. Once that period ends, records are either anonymised or permanently deleted.

Your Access Rights

You can request a full export of the data we hold on your account, ask us to correct any inaccurate detail, or ask for deletion where no legal hold applies.

Common Legal and Policy Questions

If something in our terms is unclear, this section covers the questions we hear most often. For anything not answered here, reach us through live chat or the support email and we will respond with a specific answer for your account.

They apply to anyone who opens an account or uses juan163 where access is permitted under local law. Eligibility depends on your region and applicable Philippine regulations at the time.

We collect registration details, identity verification documents, payment references from GCash, Maya or InstaPay transactions, and session logs used to secure your account.

Yes. Submit a deletion request through the Help Centre in your account settings. We will action it where no legal retention obligation applies and confirm the outcome by email.

Contact support via live chat or email with your registered account name. We will prepare a data export and send it to your verified email address within a reasonable timeframe.

We do not sell personal data. Information is shared only with payment processors like GCash, Maya and InstaPay, and only to the extent needed to complete your transaction.

Transaction and identity records required by applicable regulations are kept for the legally mandated period after closure. All other personal data is deleted or anonymised on schedule.
Reference

Legal

Service availability depends on eligible regions and local law. Philippine online gaming is regulated, so check local rules before opening an account. 21+ where applicable.

Access may be available only where local law permits.