Reference

Terms and Conditions That Govern Your Account

These Terms and Conditions set out the rules that apply when you open and use a juan163 account, make deposits via GCash, Maya, or InstaPay, and access any game or service on this platform.

Account eligibility rulesGCash, Maya, InstaPay transaction termsWithdrawal and payout conditionsAccount suspension policyJurisdiction and local law clause
juan163 Terms and Conditions That Govern Your Account
HOW WE HANDLE POLICY

Your Rights Under These Terms

We want these Terms to be readable, not a wall of legal text you skip. Each section below covers a real area that affects your account — from how we store your data to what happens when you ask us to close your account. If anything is unclear, contact support and ask for a plain-language explanation.

Data Handling We collect only the account and transaction data needed to operate your wallet and verify GCash, Maya, or InstaPay payouts. We do not sell your personal data to third parties.
Account Security Your account is protected by OTP verification on login and on withdrawal requests. If you suspect unauthorised access, contact live chat immediately to freeze your wallet.
Data Retention Transaction records and account activity logs are retained as required by our operational policies. You may request a summary of data held on your account through the Account Dashboard.
Account Closure Requests To close your account, submit a written request via email or the Account Dashboard. Any verified balance remaining will be released to your registered GCash or Maya wallet after review.
TERMS CONTACT PATHS

Reach Us About These Terms

If you have a question about a specific clause, a transaction dispute, or a request to review your account status under these Terms, our support team is the right first stop. We handle Terms-related queries through live chat, email, and your registered account dashboard — each channel keeps a record of your case reference.

Team online

Live Chat

Start a chat directly from the juan163 site or mobile browser. Describe your Terms query and our team will pull up your account details on the spot.

Email Support

Send a detailed message to our support address. Include your account ID and the clause or transaction in question so we can respond with a specific answer.

Account Dashboard

Log in, go to Account Settings, and use the Help & Disputes section to raise a formal Terms-related concern. All submissions are logged with a case number.

Questions About Your Account Terms

These are the questions we hear most often about how the Terms apply to real account situations — deposits, withdrawals, account changes, and what happens if something goes wrong.

These Terms apply to anyone who opens or uses a juan163 account. Access depends on local law and is limited to eligible players in the Philippines where permitted.

We can update these Terms at any time. We publish changes here immediately. Continuing to use your account after an update means you accept the revised version in full.

If your account is suspended under these Terms, verified balances are held pending review. We contact you through your registered mobile number to begin the verification process.

No. These Terms permit only one account per person. Multiple accounts using the same identity or payment details — including shared GCash or InstaPay numbers — are a violation.

Raise the dispute through the Account Dashboard or live chat. Include your transaction ID and the e-wallet reference number from GCash, Maya, or InstaPay so we can trace the record.

Yes. Submit a written request via the Account Dashboard or email. We will provide a summary of the account and transaction data held on file for your registered profile.
Reference

Terms & Conditions

Service availability depends on eligible regions and local law. Philippine online gaming is regulated, so check local rules before opening an account. 21+ where applicable.

Access may be available only where local law permits.