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How juan163 Handles Your Personal Information

Your account data, payment details, and browsing behaviour on juan163 are handled with a clear set of rules — no vague promises, no buried clauses.

Account data transparencyGCash, Maya, InstaPay payment privacyData access on requestSecure session handlingPhilippines-applicable policy
juan163 How juan163 Handles Your Personal Information
HOW WE PROTECT IT

Security, Cookies, Retention and Your Rights

We take specific, practical steps to protect the data tied to your account — from encrypted sessions to controlled internal access. Here is what each area of our data practice looks like in real terms.

Session Security

Every login session uses SSL encryption. If we detect a new device or a location that does not match your history, we prompt an OTP verification before allowing account access.

Cookies and Tracking

We use session cookies to keep you logged in across page loads and analytics cookies to understand which parts of the platform you use most. You can clear cookies from your browser settings at any time without losing your account.

Data Retention

Account data is retained while your account remains active and for the period required by applicable regulations after closure. Payment records tied to GCash, Maya, or InstaPay transactions are kept in line with financial compliance requirements.

Your Rights

You have the right to request a copy of your stored data, ask us to correct inaccurate information, or request account deletion. We process these requests through our support channels and confirm completion in writing.

REACH US DIRECTLY

Contact Paths for Privacy Requests

If you want to access your stored data, correct an error, or ask us to delete your account information, we have dedicated contact paths for privacy-related requests. Response timelines depend on the complexity of your request, but we treat data access and correction requests as priority items. Use the channel that works fastest for you.

Team online

Live Chat

Start a live chat session from your account dashboard. Describe your privacy request and our support team will route it to the data team without delay.

Email Request

Send a written privacy request to our support email. Include your registered mobile number and the specific data action you need — access, correction, or deletion.

Account Settings

Some data updates — like your linked GCash or Maya number — can be handled directly inside your account settings under the profile and wallet section.

Common Questions About Your Data and This Policy

These are the privacy questions we hear most often from people using juan163 on mobile and browser. Each answer is specific to how our platform actually works — not a generic legal copy-paste.

We collect your name, mobile number, email, and the payment method you register — GCash, Maya, or InstaPay. We also log device type and session activity to secure your account.

We share data only with payment processors that handle your transactions and with technical service providers operating under strict data agreements. We do not sell your information to advertisers.

Yes. Send a data access request via live chat or email with your registered mobile number. We will compile your account and transaction data and send it to you through a secure channel.

Basic details like your linked GCash or Maya number can be updated inside your account settings. For name or ID corrections, contact support and provide the relevant documentation.

Account data is retained for the period required by applicable financial and regulatory rules after closure. Once that period ends, data is deleted or anonymised in line with our retention schedule.

Yes. Payment records are stored in encrypted form and accessed only by authorised team members processing withdrawals or handling account verification. No payment credentials are stored in plain text.
Reference

Privacy Policy

Service availability depends on eligible regions and local law. Philippine online gaming is regulated, so check local rules before opening an account. 21+ where applicable.

Access may be available only where local law permits.